Shipping & handling


Shipping

Standard Shipping

Clothes will be sent through German national postal service - Deutsche Post - and a tracking number will be provided to the customer when the parcel has been shipped. 

Estimated delivery times (Standard Shipping)

Europe - 2 to 7 days
US/Canada - 5 to 12 days
Worldwide - 10 to 20 days

Express Shipping

Shipping through a courier company (DHL, UPS, TNT etc) is possible if the customer contacts us requesting this specific means of shipping prior purchase.

Express shipping via courtier adds notably to the shipping costs but offers faster delivery times, door-to-door transport and tracking of the parcel at all times. The costs will be calculated per request.

Estimated delivery times (Express)

Europe - 1 to 3 days
US/Canada - 2 to 5 days
Worldwide - 3 to 10 days

 

Returns & Exchanges

If the fit or product itself does not meet your expectation please contact us as soon as possible after you have received the parcel for further return information and ship it back to us within 14 days of receiving the product. Also, kindly let us know the reason of return before shipping the clothes back.  All returns are required to be in their original, unworn condition, and all shipping fees will be covered by the sender.

Shipping costs will not be refunded for uncollected items. We do not take responsibility for damages or losses due to the shipping, these damages will be refunded by the postal services company.