Returns & Exchanges
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
- Products can only be returned and exchanged to other products if they are still in their original condition and packaging. If the fit or product itself does not meet your expectation please contact us within 3 days after you have received the parcel for further return information and ship it back to us within 7 days of receiving the product. Used products, or products damaged by the customer will not be eligible for refund.
- Request the return / exchange details by emailing email@example.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval we will send you the return details.
- We recommend you use a trackable mail service, we will not be responsible for lost or missing packages. All shipping fees will need to be covered by the customer.
- Upon the receipt of your package, your products will be examined and we will send you a replacement / exchange product or full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
For unclaimed orders which are returned to us, we charge 50€ re-stocking/customs/handling fee on top of the shipping costs.
Alternatively customers can choose to have the order re-shipped at their expense, in which case there will be NO re-stocking/customs/handling fee.
Late or Missing Refunds
Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
- Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Valo. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.