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Frequently Asked Questions
Why Shop With Us?
Returns
If the fit or product itself does not meet your expectation please contact us within 3 days after you have received the parcel for further return information and ship it back to us within 7 days of receiving the product. Also, kindly let us know the reason of return before shipping the clothes back. All returns are required to be in their original, unworn condition, without any smell or signs of usage. All shipping fees will be covered by the customer.
Shipping costs will not be refunded for uncollected items. We do not take responsibility for damages or losses due to the shipping, these damages will be refunded by the postal services company.
Delivery
Items are shipped to you directly, using tracked, contactless delivery.
Choose between DHL Standard delivery or USP Express Delivery at checkout.
Ask a question
Please don't be a stranger! Feel free to drop an email of any questions you may have about VALO :) at info@valodesign.fi